Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info[at]hockeystickstore.eu.
To return your product, send us an email at info[at]hockeystickstore.eu including the following:
– name of the product you are returning
– date of order
– date of receiving the product
– purchaser's name and contact info
You should then send the product with your contact info via a package machine as follows:
1. To the SmartPOST Tallinn Balti Jaam package machine, phone no. 56 501 787
2. To the OMNIVA Tallinna Telliskivi Rimi package machine, phone no. 56 501 787
Once we have received the returned product(s), we will process the refund. You will be responsible for paying for your own shipping costs for returning your item.